Frequently Asked Questions
While we realize that every customer is unique and looking for different things, we aim to answer some of the most common questions we get. Here you will find insight on sustainability, fit, return policies, and more. Our goal is to help you achieve as much as possible while feeling great.
Product Information
What makes Civile Apparel different from other athletic brands?
At Civile Apparel, we are proud to be female founded, socially conscious, and designed for who you are on and off the court. Civile Apparel products are made with high quality fabrics, a keen attention to detail, and offer everyone a chance to show that they belong to the incredible community of pickleball.
What materials do you use in your apparel?
Our products are made from the very best mix of wovens, high end knitted fabrics and performance materials.
What size should I order?
Civile products are crafted to provide optimal fit and are true to size. Please reference size detail information with each product for quick reference guides.
How do I care for my Civile products?
We design our products to be easily maintained. Each product includes care instructions with standard wash information.
Are your products suitable for all weather conditions?
Depending which of our amazing products you chose to purchase, we have something for every condition from on court play, to streetwear to performance products.
Are your products eco-friendly/sustainable?
Thinking about the world we live in is important to us. We are committed to sustainability and reducing our environmental impact. Many of our products are made from recycled materials or produced using environmentally friendly practices. Look for our eco-friendly labels on most of our products - even our packaging!
Ordering & Shipping
Any retail locations?
We do not currently have any retail locations but are growing partnerships with specialty stores, clubs and pro shops. Please be sure to sign up to join our community as we are constantly updating with new information.
What payment methods do you accept?
We want to make buying your favorite Civile gear fast and easy, and accept the following payment options:
Visa, MasterCard, American Express, Discover, Apple Pay, and PayPal
Do you offer free shipping?
On occasion we offer free shipping promotions. Be sure to join community for early offers and benefits.
Do you offer international shipping?
Yes, we offer international shipping to select countries. Shipping costs and delivery times may vary depending on your location. You can check if we ship to your country and view shipping options during the checkout process. For other shipping questions, check out our Shipping Policy page.
How long will it take for my order to arrive?
Depending on what option you select when placing your order, average shipping times are approximately 3-5 days.
Can I track my order?
Yes! Please note, in order to provide you with shipping details, your email address is required at the time of purchase. If no email address is provided, we are not able to send along the shipping information. Should you place an order without an email address, please feel free to reach out to our customer service email at sales@civileapparel.com for assistance.
Returns & Exchanges
What is your return/exchange policy?
We want you to be completely satisfied with your purchase. If you're not happy with your order for any reason, you can return it within 30 days for a full refund or exchange. Please visit our Returns & Exchanges page for more information on our policies and procedures.
How do I make a return or exchange?
Please see our refund policy page for more details.
Are returns free?
Please see our refund policy page for more details.
How long does it take to process a return?
Please see our refund policy page for more details.
Sustainability & Ethics
How is Civile committed to sustainability?
Thinking about the world we live in is important to us. We are committed to sustainability and reducing our environmental impact. Many of our products are made from recycled materials or produced using environmentally friendly practices. Look for our eco-friendly labels on most of our products - even our packaging!
Are your packaging materials eco-friendly?
All of Cvile packaging such as poly bags, hang tags, inserts are made from 100% recycled materials and are compostable.
Other
Do you offer gift cards?
Yes! Gift cards are the perfect gift for any recipient and occasion. Check out our gift cards in our online store, available in a variety of price points.
Do you collaborate with athletes or influencers?
Civile is dedicated to working closely with athletes, influencers and product ambassadors. If you are interested, please be sure reach out and let us know as we'd love to hear from you and see if working together makes sense.
Any product promotions?
Our email subscribers receive exclusive and first-to-know updates on all our current and future promotions. We encourage you to sign-up here.